Return and Refund Policy
Effective Date: March 16, 2026
At Arshi Gems, we want you to be completely satisfied with your purchase. If you are not happy with your gemstone or jewelry, we are here to help.
1. Return Period
You have 30 days from the date you receive your item to request a return. To be eligible, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.
2. Return Process
To start a return, please contact us at info@arshigems.com.
- Approval: Once your return is accepted, we will send you instructions on how and where to send your package.
- Unauthorized Returns: Items sent back to us without first requesting a return will not be accepted.
3. Return Shipping Costs
- Defective or Incorrect Items: If the return is due to our error (you received an incorrect or defective item), Arshi Gems will cover the return shipping costs.
- Customer Preference: If you are returning an item because of a change of mind, you will be responsible for paying the return shipping charges.
4. No Restocking Fee
We do not charge any restocking fees for returned items.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approval: If approved, you will be automatically refunded on your original payment method within 7–10 business days.
- Note: Please remember it can take some time for your bank or credit card company to process and post the refund.
6. Non-Returnable Items
Certain types of items cannot be returned, such as custom-made products or personalized jewelry. Please get in touch if you have questions or concerns about your specific item.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Information
For any questions regarding returns or refunds, please reach out to us:
Address: Shop no. M1-130, Hong Kong Center, Saddar, Karachi, Pakistan
Email: info@arshigems.com